Right of Withdrawal
(1) Right of Withdrawal for Private Customers
The customer has the right to withdraw from the contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the customer, or a third party designated by the customer who is not the carrier, has taken possession of the last item.
To exercise the right of withdrawal, the customer must inform the provider,
K9Sports, Antoniusstraat 47a, 5725 AR, Netherlands,
of their decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post or an email).
The customer may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that the customer sends the notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.
(2) Consequences of Withdrawal
If the customer withdraws from the contract, the provider shall refund all payments received from the customer, including delivery costs (except for any additional costs resulting from the customer choosing a delivery method other than the least expensive standard delivery offered by the provider), without undue delay and no later than fourteen days from the day on which the notification of the withdrawal from this contract was received by the provider.
For this refund, the provider will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise; under no circumstances will the customer be charged any fees for the refund.
The provider may withhold the refund until the goods have been returned, or until the customer has provided proof that the goods have been returned—whichever is earlier.
The customer must return or hand over the goods without undue delay, and in any case no later than fourteen days from the day on which the customer notified the provider of the withdrawal from this contract.
The deadline is met if the goods are sent back before the fourteen-day period expires.
The customer bears the cost of returning the goods.
The customer is only liable for any diminished value of the goods if such loss of value is due to handling of the goods that was not necessary for checking the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
If the customer wishes to withdraw from the contract, they may fill out and return the following form:
To:
K9Sports
Antoniusstraat 47a
5725 AR, Netherlands
I/we hereby withdraw from the contract concluded by me/us regarding:
– The purchase of the following goods/services:
– Ordered on / received on:
– Name of consumer(s):
– Address of consumer(s):
– Date:
– Signature of consumer(s) (only if submitted on paper):
(3) Right of Withdrawal for Business Customers
Business customers (within the meaning of § 14 BGB) do not have a statutory right of withdrawal.
Contracts with business customers are binding and may only be cancelled in accordance with statutory provisions or the conditions agreed in the contract.
4 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are produced based on an individual choice or specification by the consumer or are clearly tailored to the consumer’s personal needs.
It also does not apply to goods that may perish quickly or whose expiration date would be exceeded quickly.
Goods delivered sealed that are not suitable for return for health protection or hygiene reasons are excluded from withdrawal if their seal has been removed after delivery.
Furthermore, the right of withdrawal does not apply to goods which, after delivery, have been inseparably mixed with other items due to their nature.
Finally, goods supplied in sealed packaging, where the seal has been removed after delivery—such as CDs, DVDs or software—are also excluded from the right of withdrawal.